The topic of staff Engagement is beginning to rise up the strategic agenda across a number of legal & professional services firms. It is spurred by a number of factors, from difficult trading conditions to the results of client & staff Engagement surveys.
The article below is written by Morley Potter & is based on experience working with legal & professional services organisations.
In it he argues for a ‘viral’ approach. Firms need to do more than communicate & educate if they are to reap the real dividend from investment in improving staff Engagement.
See the following article for statistical evidence that links performance & engagement.