Values and culture are fundamental strategic levers for Managing Partners and top leadership in professional services and ‘smart’ organisations. The challenge lies in clearly articulating the values and engaging senior leadership in the process.
Oil blending plants mix together crude oil and additives to produce engine oils. At the time of this case, the company owned three plants employing around 480 people and with a turn-around time from order to delivery of 31 days. These were unionised, labour intensive operations though each plant had some degree of automation in parts of the operation.